At CXL, we have had the privilege to work with a wide range of clientele, ranging from SMEs, GLCs to the MNCs, and while the larger corporations were already attuned with our kind of service, the rest may not. So, what could’ve convinced the latter companies to sign up with us?
Complexity of payroll and data security. Yes, the often talked about “cost” was not cited among the top reasons although it remains an obstacle for the smaller outfits. But unbeknownst to many, outsourcing payroll will in fact help companies shave off 25 to 30% in processing cost while at the same time, tap into the advantageous economy of scale and intangible benefits extended by CXL such as our industry knowledge, expert advice, cost of software licensing, hardware acquisition & maintenance and potentially new automation features.
But one might ask, how complex can payroll get since it is just calculations of basic pay, benefits minus deductions incurred during the month? Let’s take a look at our most complex experience as a payroll outsourcing vendor.
Our journey for this FMCG MNC client took a good six months from start to finish and this went from data analysis to customisation, integration and a parallel run post-implementation to ensure everything is processed without a glitch.
The permutations in this project include more than 25 shift patterns across a multi-department environment with flexi-hour arrangement and overtime that stretches from one date to the next. There were also issues surrounding duration of virtual calls and at what point would such participation encroach into the “overtime” territory and when it wouldn’t. Not forgetting too, the benefits extended to every staff can be as individualistic as the spectrums of colours and whatever we can think of as a staff incentive (eg. club membership), this company had it.
When a certain unionised initiative won its case for a revised overtime rate in the midst of our development, we also had to revisit all the affected formulas. Things got more interesting because the revision meant payouts must be back-dated to a mutually agreed effective date. This one instruction alone impacted more than 100 staff. One can imagine the uphill tasks we went through to infuse all the workarounds needed to get the system up to speed. But the good news is, this FMCG client had no qualms about adopting such a robust SAAS (software as a service) system because the team on the job knew the merits of an efficient system, what more when payroll complexity can be overcome with CXL’s seasoned expertise.
